Find the constraints
A structured look at how work flows from enquiry to cash, with your team, to find the steps that limit how much the business can handle.
- Process mapping with your team
- Hours and errors measured
- Ranked by impact
| Step | Handled by | Hours / wk | Errors |
|---|---|---|---|
| Enquiry logged | Sales | 3 | 1 |
| Quote built | Estimator | 11 | 4 |
| Order entered | Office | 9 | 6 |
| Invoice raised | Accounts | 5 | 3 |